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shanghai disneyland annual pass general terms and conditions	shanghai disneyland annual pass upgrade terms and conditions
shanghai disneyland annual pass renewal terms and conditions

shanghai disneyland annual pass general terms and conditions

• the shanghai disneyland annual pass is subject to these terms and conditions as well as the rules and regulations of shanghai disneyland (“park”) which are set out on our official website at www.shanghaidisneyresort.com (“website”) and posted at the park entrance. shanghai disneyland annual pass holders must respect these terms and conditions as well as the park rules and regulations.
• unless otherwise provided by law, the shanghai disneyland annual pass is non-transferable, non-exchangeable and non-refundable.
• the shanghai disneyland annual pass and benefits associated with it are strictly for the personal use of the individual pass holder. we reserve the right at any time to revoke the shanghai disneyland annual pass, without refund or compensation: (a) if the shanghai disneyland annual pass is used for park admission or redemption of benefits by anyone other than the guest whose name is printed on the shanghai disneyland annual pass; (b) if the shanghai disneyland annual pass and/or its benefits are used for commercial purposes (including, without limitation, to obtain or purchase items or services with the intent to resell such items or services) or are misused for other purposes; (c) for unsafe, illegal or offensive behavior; (d) for any other violation of the park rules and regulations that may impede the operation of the park.
• guests may only own one shanghai disneyland annual pass in their name. any additional shanghai disneyland annual passes owned by the same guest will be rendered invalid.
• the shanghai disneyland annual pass is valid for 365 days (“validity period”) starting 15 days after the date of purchase. the pass validity will not be impacted by the date of the pass redemption or the date of the guest’s first entry. the shanghai disneyland annual pass holder can visit shanghai disneyland from the date of the pass redemption, but is still subject to the pass calendar.
• types of shanghai disneyland annual pass include (different pass types are subject to restrictions specified on the “shanghai disneyland annual pass calendar”):
  • diamond annual pass: 365 days of park access, may exclude some park hours for special events
  • sapphire annual pass: subject to the shanghai disneyland annual pass calendar and quota limits, offers a minimum of 350 reservation days during the pass validity period. pass holders are required to choose a visit date from the reservation days and make a reservation before entering the park. reservations are subject to the quota limits on each reservation day
  • pearl annual pass: subject to the shanghai disneyland annual pass calendar and quota limits, offers a minimum of 200 reservation days during the pass validity period.pass holders are required to choose a visit date from the reservation days and make a reservation before visiting the park. only those holders who have successfully made a reservation will be able to enter the park. reservations are subject to the quota limits on each reservation day
  • crystal annual pass (ceased sales): subject to the shanghai disneyland annual pass calendar and quota limits, offers a minimum of 256 reservation days during the pass validity period. pass holders are required to choose a visit date from the reservation days and make a reservation before entering the park. reservations are subject to the quota limits on each reservation day
  • gold annual pass (ceased sales): subject to the shanghai disneyland annual pass calendar, offers a minimum of 256 days of park access during the pass validity period
• pass eligible visit dates are subject to the pass calendar found on the “shanghai disneyland annual pass calendar” page on the shanghai disney resort official website, the shanghai disney resort official wechat account and shanghai disney resort official wechat annual pass mini program. guests will be able to see the following six months of the pass calendar (including the current month). the pass calendar for the next new month will be released at the end of each month. the “shanghai disneyland annual pass calendar” is subject to change (i) in instances where the government announces adjustments to holidays and non-working days or (ii) based on shanghai disneyland operation requirements. we may restrict the number of guests with access to the park due to capacity.
• we reserve the right to make adjustments to the shanghai disneyland annual pass benefits.
• a guest who has purchased the shanghai disneyland annual pass can redeem their annual pass according to the below instructions:
  • annual pass holders who are mainland china guests, can redeem their annual pass online through the shanghai disney resort official app (“online redemption”) by providing the required identity information, including their name, prc resident id number and a photo of their prc resident id card. annual pass holders must also take and submit a profile photo via the shanghai disney resort official app. we will utilize facial recognition technology to verify the guests identity by comparing the profile photo against the photo on their id document. guests have the option for annual pass online redemption for their children under 18 years old. if you have any questions during the annual pass online redemption, please call 400-180-0000 or visit the shanghai disneyland main entrance guest services or ticket booth for assistance.
  • annual pass holders who are hong kong china, macao china, taiwan china guests, or other guests must redeem their annual pass onsite at the park (“onsite redemption”). please go to the main entrance guest services or ticket booth in person with the specified original id credential and the order number. for hong kong china and macao china guests, please bring a mainland travel permit for hong kong and macao residents, prc travel document or mainland residence permit for hong kong and macao residents. for taiwan china guests, please bring a mainland travel permit for taiwan residents, prc travel document or mainland residence permit for taiwan residents. for other guests, please bring a valid foreign passport or prc foreign permanent resident id card.
• the photo and id information of each shanghai disneyland annual pass holder collected from the redemption will be associated with their shanghai disneyland annual pass as proof of their identity. this cannot be changed at a later date.
• shanghai disneyland annual pass holders can choose to opt in to facial recognition park entry via the shanghai disney resort official app for convenient park entry. adults can opt in to facial recognition park entry for their children under 18 years old (if the child is a shanghai disneyland annual pass holder) via the shanghai disney resort official app. shanghai disneyland annual pass holders who have opted in to facial recognition park entry can enter the park through the facial recognition lanes (note: the quantity and locations of the facial recognition lanes may be adjusted from time to time due to our operational needs). the facial recognition system at the turnstiles of these lanes will capture facial images of guests and we will utilize facial recognition technology to verify the guest’s identity by comparing such photo taken at the turnstiles against the profile photo the guest previously uploaded during opt-in. guests may opt out from facial recognition park entry at any time. shanghai disneyland annual pass holders who have not opted in to facial recognition park entry should enter the park through other lanes as the facial recognition system in the facial recognition lanes may still capture the facial images of such guests walking through such lanes (all photos captured that day will be deleted from the facial recognition system at the end of the day).
• all shanghai disneyland annual pass holders must follow the same park entry procedure as other guests (shanghai disneyland annual pass holders who have opted in to facial recognition park entry may enter the park through the facial recognition lanes) and follow the instructions of our cast members.
• in order to verify the identity of the shanghai disneyland annual pass holder and ensure the usage of the annual pass remains strictly personal, shanghai disneyland annual pass holders are required to show the original physical copy of their id document used to redeem the shanghai disneyland annual pass and the original hardcopy of the shanghai disneyland annual pass or the shanghai disneyland annual pass qr code in shanghai disney resort official app at the turnstiles when using the shanghai disneyland annual pass to enter the park. the shanghai disneyland annual pass holders who have opted in to facial recognition park entry shall also bring with them the aforesaid documents in case we need to verify their identity manually (please note that the manual verification is required for all the shanghai disneyland annual pass holders who walk through the facial recognition lanes for the first time).
• the shanghai disneyland annual pass allows access to the park during the park hours of operation (as published on our official website or on any other supported platform at the convenience of shanghai disney resort) on corresponding days during the validity period.
• the shanghai disneyland annual pass does not give access to the park during special events that require a separate admission charge, nor does it give free access to the parking lot, or the walt disney grand theatre.
• to request the re-issuance of a shanghai disneyland annual pass that is lost or stolen, the pass holder must (i) come to the park in person to complete and submit the reactivation application form at the guest services located just before the main entrance turnstiles, and (ii) provide the original id credential the pass holder used to activate the shanghai disneyland annual pass, the original receipt of purchase and any other personal data that we may require. once the application is submitted, the lost shanghai disneyland annual pass will be deactivated and can no longer be used. we will verify that the id photo matches that of the guest who purchased the pass before issuing a new pass. applications will be processed within three days. as with all ticket products, admission to shanghai disneyland is subject to the park rules and regulations.
• shanghai disneyland annual pass holders should keep their shanghai disneyland annual pass in good condition. if any information on the shanghai disneyland annual pass is altered or damaged, the shanghai disneyland annual pass will be rendered invalid. under such circumstances, the shanghai disneyland annual pass holder should go to the main entrance guest services or ticket booth for assistance.
• in consideration of capacity, extreme weather including but not limited to typhoon (when a blue alert for typhoon or above is issued by shanghai meteorological centre or pudong meteorological station), high temperature (when an orange alert for high temperature or above is issued by shanghai meteorological centre or pudong meteorological station), air pollution (when a blue alert for heavy air pollution or above is issued by shanghai meteorological centre or pudong meteorological station or when air quality index published by shanghai environmental monitoring centre or shanghai meteorological centre exceeds 300), special events, safety or order in the park, or if the circumstances so require, we may from time to time, change the operating hours of the park or any park attraction, close the park or any part of it to the general public temporarily, restrict the number of persons having access to the park, and/or suspend or cancel any attraction or entertainment program.
• the terms and conditions are subject to change. we will provide a notice of any material changes to these terms and conditions via email, sms text message or by posting the material changes on our official online platforms.
• we reserve the right to terminate or suspend the availability of the entire or part of the shanghai disneyland annual pass program at any time. the number of all types of shanghai disneyland annual passes are limited.
• we reserve the right to deny sale or revoke the privileges of the shanghai disneyland annual pass for guests who have violated the park rules and regulations.
• if you would like to learn more about our privacy practices, please visit our website or the official shanghai disney resort app to review our privacy policy.
• for the purposes of these terms and conditions, 'shanghai disney resort' or 'we' means either or both of 'shanghai international theme park company limited' and 'shanghai international theme park and resort management company limited'.

shanghai disneyland annual pass upgrade between pass types terms and conditions

if shanghai disneyland annual pass holders would like to:

• upgrade their pearl, crystal (ceased sales), gold (ceased sales) or sapphire annual pass to a diamond annual pass
• upgrade their pearl, crystal (ceased sales), gold (ceased sales) to a sapphire annual pass

annual pass holders can visit the shanghai disneyland main entrance guest services or ticket booth and pay the price difference. the pass validity period will remain the same.
for example, if a guest purchases a sapphire annual pass and the pass validity period runs through november 1, 2023, they can visit the park subject to the pass calendar. if the guest visits the shanghai disneyland main entrance guest services or ticket booth to upgrade the pass to a diamond annual pass on october 1, 2023, the pass validity period will still run through november 1, 2023.


shanghai disneyland annual pass renewal terms and conditions

all annual pass holders are able to renew during the 60-day renewal window (including the expiry date) before their shanghai disneyland annual pass expires. renewal is only available to the principal annual pass holder.


shanghai disneyland pass validity for renewal

• the shanghai disneyland annual pass (renewal) is valid for 365 days (“validity period”) starting 15 days after the expiry date of the original annual pass. the pass validity period will not be impacted by the date of the renewal pass’s redemption. guest has to visit the park with the original shanghai disneyland annual pass, and subject to the annual pass calendar.
• if the pass holder is eligible to enjoy the senior annual pass preferential policy (aged 60 years old and above on the date of annual pass redemption), please go to the shanghai disneyland main entrance guest services or ticket booth to complete the renewal process.
• for specific terms and conditions for shanghai disneyland annual pass renewal benefits, please refer to the resort’s official website “annual pass renewal benefits” page.